Refund policy

Refund Policy

We offer a 14-day refund policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. PureLure Halo may be returned within 14 days of delivery if it is unused and in its original packaging.

To initiate a return, please contact us at support@purelure.shop with your order number. If your return is accepted, we will send you return instructions. Items returned without prior return authorization will not be accepted.

Return Address

All approved returns must be shipped to the following address:

MARKORYX COMMERCE LLC
1309 Coffeen Ave STE 1200
Sheridan, WY 82801
United States

Please include your order number inside the package and keep your shipping receipt and tracking number until your refund has been processed.

Feel free to contact us with any questions about returns at support@purelure.shop.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the problem and correct it.

Exceptions / Non-Refundable Items

Certain types of items cannot be returned, such as perishable products, personalized products, and personal hygiene items. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, your refund will be issued to the same card or payment method used for your original purchase, within 10 business days. Refunds cannot be issued to a different card or account. Please note that your bank or credit card company may also take time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@purelure.shop.